Terms and Conditions

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Thank you for visiting AllSorts Developmental Services. We hope that out Terms and Conditions are easy to read and understand.

These terms and condition include, our Privacy Policy, and by using our website, you agree to be bound by these terms and conditions. 

Changes to this policy may occur over time as our business requires or as the law changes.  Due to this please visit this page periodically to ensure that you are aware of any changes made.

Should you have questions please do not hesitate to contact us. Or visit  Australian Consumer Law (ACL) on https://consumer.gov.au/

Appearance of the Product:

There may be times in which the models may differ slightly from the photo on the website, to the product received.  This however will be either noted on the website, or communicated with you directly.  

Some Toys may be photographed with other products, for example have a switch attached.  This is for illustration purposes only, and does not imply that the products are part of the set.  What is included with a product will be noted under the description and list what is included.

Ordering:

To order one of our product, all you need is to fill in the on-line order form, or call our office.  Please note that these requests will go through an approval process, before any work is conducted on a product.

Payment:

No payment is able to be made on the Website.

All prices that are listed on AllSorts Developmental Services Website are in Australian dollars only and include GST.

AllSorts can accept payment by a number of methods including, via general invoicing methods where you will be invoiced directly, with payment options listed.  Other options are directly via our office.

Warranties, and Refunds/Returns:

We are here to help you if something does go wrong with one of our products that you have purchased from us. So please contact us as soon as an issue has been identified.  

New Toys:

Please note, warranty for toys are limited to 3 months, and will not be applicable to damage to a product which is caused by any factors beyond our control.

Refunds/Returns will not be accepted unless prior approval has been sort, and is not normally accepted if you:

  • Damaged the product after purchase due to alterations NOT performed by us,

  • Damage to the product due to improper use: or

  • There is no proof of purchase.

If the product, once arrived, is deemed unsuitable, you must apply within 14 days of delivery for authority to return the items, as either an exchange or credit. All items for return must have prior approval first.  All goods must be in their original packaging and be in “as new” condition within fourteen days of the date of shipment. 

Please note that not all goods can be returned, and the customer is responsible for all freight charges incurred with the return of the product.   

Products that the client supplies to be ‘Switch Adapted’.

Any product that the client supplies to be ‘Switch Adapted’, needs to be approved first.  This is to ensure:

  • Product can be adapted

  • Is in condition to be adapted.

  • Is in a hygienic condition for our staff to handle; and

  • Any other reason that may need to be addressed.  

Postage:

It is preferable for you to collect your items from one of our office locations. But should you require delivery of your items please inform us as not all of our items are available for deliver.

If delivery is required, approval will need to be sort. Charges will apply for packaging of the item, postage, signature on arrival and insurance charges.  

Upon Delivery:

If the item has been posted, as soon as the package arrives, please inspect it.  Do not throw any of the original packaging.  Inspect the item taking note (and possibly photos) to damaged packaging.

If the product has been damaged in transit, they must be reported within 5 working days for insurance claims.

 

Cancellations:

We will endeavor to process your order as soon as possible, cancellations will need to be lodged as soon as practicable after ordering.  Once the items have been shipped, you cannot cancel them.  All items that are described as “made to order” cannot be cancelled.

Should you require any further information about these terms and conditions, please do not hesitate to contact us.